Make all of your conversations productive & effective.
Challenging Conversations
An online course from Clear Concept Inc.
Do you ever find yourself leaving a conversation feeling stressed, unhappy, overwhelmed, or simply tired?
Any conversation that negatively affects our mood or productivity is considered a challenging conversation.
Why does this matter?
Everything happens in conversation.
And every conversation is an opportunity to invest in relationship building.
We work better and feel happier when we have strong working relationships.
Challenging conversations are a part of life.
When we improve the quality of our conversations, we boost effectiveness, productivity and well-being - and we see these results in our own work and in the way we work together as a team.
The more you can master the skills to make all of your conversations more productive and effective, the more energy you will have to do your best work - and live your best life.
Every challenging conversation comes with a high cost to:
- our productivity
- our emotional well-being
- our client relationships
Learning the skills to master challenging conversations is key for any individual or organization interested in improving team performance and business outcomes.
In this online course, you'll learn to:
- Master: using leading practices for structuring challenging conversations
- Navigate: using techniques to minimize the negative emotional and physical effects of challenging conversations, and
- Prevent: with 3 powerful ways you can invest in relationship-building to improve the quality of your conversations, work better and feel happier
We go behind-the-scenes of a challenging conversation to give you practical strategies to:
- Manage strong emotions (your own & others) to keep the dialogue productive
- Know your triggers - reduce your impulse to react (ineffectively) and respond instead
- Listen and communicate more effectively - even the most challenging conversation is made easier when there is strong relationship behind it
- De-escalate anger when tempers flare
- Overcome stress and uncertainty caused by conflict
- Recover, reset and invest in your resiliency after a challenging conversation
Plus, useful steps to address common workplace scenarios, including:
- You made a mistake - 5 steps to fix it
- You just can't agree
- The other person is being aggressive
With access to:
- 5 comprehensive recordings you can watch on-demand, on your own time (including accreditation information)
- Downloadable resources you can use to transform how you work and live, including:
- A self-assessment to help you identify what types of conversations are challenging for you
- A personal action plan
- An exercise to anchor your new skill set into your mindset using empowering beliefs
- A detailed course summary
- And more
Have a question during the course? Use our interactive Q&A and we'll get you the answers you need.
After taking this course, you'll see an immediate improvement in your productivity, your effectiveness, your engagement and your well-being. This is a short-term investment of time with a powerful long-term pay-off.
Your Best Work.
Clear Concept is a global training organization. For almost 20 years, we have used our practical productivity tools, collaboration skills, and mindset practices to help busy people feel less overwhelmed and find more time in their day. Our workshops, coaching and online training are designed to have an immediate impact and help people do their best work. Our programs are applicable to individuals and teams in any industry, at any stage in their career. We work with people all over the world and across industries: law, finance, education, and healthcare. We'd like to work with you too.
Register
Your Executive Coach & Professional Facilitator, Marisa Murray
Marisa Murray has over two decades of success in business and technology leadership roles. A former Partner with Accenture and Vice President at Bell Canada, Marisa has built strategy, business transformation and change management skills during her accelerated career path. Marisa's passion is supporting people to unlock their untapped leadership potential and empowering them to achieve superior business results. She is a an author and a Professional Certified Coach with the International Coach Federation (ICF), Certified in Conversational Intelligence®, a Professional Engineer and has an MBA from Queen’s University.
Learn more"Realistic tactics for dealing with difficult situations. I can use this in my job starting today. The materials are excellent."
Legal professional
"Marisa's material is fresh and innovative. Strategic, practical and tactical. She creates an enjoyable learning experience as she weaves in her real world experiences and her beautiful sense of humor."
VP, Operations, Food manufacturer
"Very useful to anyone at work but also at home, with friends and family. Thank you! Marisa is amazing!"
Legal professional
"Marisa is a riveting storyteller and an amazing communicator. She establishes a genuine connection with participants. "
Talent Development Executive, Telecom
"Marisa has a very engaging presentation style that really connects with people - balancing professionalism with a truly human approach."
Office Managing Director, Accenture
"Marisa is high energy and moves people into inspired action."
Law firm partner
Challenging conversations are a part of life.
Use this course to boost your confidence and make all of your conversations more productive and effective.
$87.00
plus applicable taxes (CAD$)
Boost your confidence and learn to:
Master, navigate and prevent challenging conversations
- with -
Unlimited access to 5 comprehensive, on-demand recordings
Downloadable resources you can use to transform how you work and live
- and -
Stay in touch with our interactive Q&A
Interested in a multi-user licence?
Purchase courses for your team or organization at a reduced group rate.
Contact usOur no-risk guarantee to you.
At Clear Concept, our mission is to train you to achieve your best work using our practical productivity tools, collaboration skills, and mindset practices, so you can make time in your day for what matters most to you.
You'll be able to start using our proven tools and strategies right away, and once you do, we know you'll see immediate results in your work - and life.
But you don't have to take our word for it.
If you take action and still don't see the results you want within 30 days, we will offer a full refund, without question.
Questions? Please ask.
CPD accredited
This course contains 90 minutes of Professionalism content.
(Ask us about accreditation in other jurisdictions).
