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At Clear Concept, we are passionate about helping people do their best work by using our training in practical productivity tools, collaboration skills and mindset practices.

You'll be able to start using our proven systems and strategies right away, and when you do, we know you'll see immediate results. 

But you don't have to take our word for it. If you take action and still don't see the results you want within 30 days, we will offer a full refund, without question.

Price includes applicable taxes. You will receive a receipt by email after purchase.

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Challenging Conversations

An online course from Clear Concept Inc.

Everything happens in conversation.

Use this course to boost your confidence and make all of your conversations more productive and effective.

Do you ever find yourself leaving a conversation feeling stressed, unhappy or simply tired?

Any conversation that negatively affects our mood or productivity is considered a challenging conversation.

Challenging conversations are a part of life.

When we improve the quality of our conversations, we boost our effectiveness, our productivity and our well-being - and we see these results in our own work and in the way we work together as a team.

The more you can master the skills to make all of your conversations more productive and effective, the more energy you will have to do your best work.

In this course, you'll go behind-the-scenes of a challenging conversation and learn practical strategies to:

  • Manage strong emotions (your own & others) to keep the dialogue productive
  • Know your triggers - reduce your impulse to react (ineffectively) and respond instead
  • Listen and communicate more effectively - even the most challenging conversation is made easier when there is strong relationship behind it
  • De-escalate anger when tempers flare
  • Overcome stress and uncertainty caused by conflict
  • Recover, reset and invest in your resiliency after a challenging conversation

Plus, useful steps to address workplace scenarios, including:

  • You made a mistake - 5 steps to fix it
  • You just can't agree
  • The other person is being aggressive

And:

  • 3 powerful ways you can invest in relationship-building so you can: prevent challenging conversations, improve the overall quality of your conversations, work better and feel happier

Your access includes:

  • Downloadable tools, templates and detailed reference material you can use to transform how you work and live - including a self-assessment and personal action plan
  • Comprehensive, easy-to-follow, on-demand recordings
  • CPD accreditation information

Have a question? Use our interactive Q&A any time and we'll get you the answers you need. 

Learning these skills is key for any individual or organization interested in improving team performance and business outcomes.

You'll see an immediate improvement in your productivity, your effectiveness, your engagement and your well-being.

This is a short-term investment of time with a powerful long-term pay-off. Let's do this together.

Meet your Executive Coach & Facilitator, Marisa Murray

Marisa Murray has over two decades of success in business and technology leadership roles. A former Partner with Accenture and Vice President at Bell Canada, Marisa has built strategy, business transformation and change management skills during her accelerated career path. Marisa's passion is supporting people to unlock their untapped leadership potential and empowering them to achieve superior business results. She is an author, a Professional Certified Coach with the International Coach Federation (ICF), Certified in Conversational Intelligence®, a Professional Engineer and has an MBA from Queen’s University.

Clear Concept is a global training organization. For almost 20 years, we have used our practical productivity tools, collaboration skills, and mindset practices to help busy people feel less overwhelmed and find more time in their day. Our workshops, coaching and online training are designed to have an immediate impact and help people do their best work. Our programs are applicable to individuals and teams in any industry, at any stage in their career.

Have we met before?

If you have previously accessed one of our online courses, you may be prompted to sign in once you enter your email address.

Please follow these steps:

1 - Click "sign-in."
2 - If you have forgotten your password, follow the prompts to reset your password.
3 - Don't forget to complete your sign-in on this registration page to access this course. This course will not appear in your Library until you complete your registration on this page. 

Please contact us with questions anytime at [email protected].

Interested in a multi-user licence? 

Contact us to purchase courses for your team or organization at a reduced group rate.